Arguably one of the most valuable of Zoho’s online productivity applications, Zoho CRM allows you to organize and manage all of your sales, marketing, and customer service activities for your business. Their free edition has an abundance of functionality that is more than sufficient for many entrepreneurs, start-ups, and small businesses.
The beauty of Zoho CRM, as with all Customer Relationship Management software, is that it is built on a relational database that lets you connect all of your different types of information. Contacts are associated to the accounts to which they belong, tasks are assigned to specific contacts, sales opportunities to accounts, etc. Each record type or “module” has its own tab where you can view records individually or in a list format.
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